The protection Index of this casino was calculated according to our investigation and knowledge gathered by our casino critique group. Learn more about casino evaluate methodology
The participant from The usa, who was a substantial-roller VIP on the casino, encountered troubles right after he stopped making deposits, causing a discount of his VIP standing. Immediately after a better examination, we wound up rejecting this complaint as unjustified.
Despite the fact that, so far, only in reaction to my evaluate of DuckyLuck Casino left on This web site, at the very least I acquired a reaction by some means. Seeking ahead to relocating forward with this particular hard cash out and having again to participating in once more. Thanks
The participant's withdrawal is delayed for a few days. The complaint was closed since the player received her income.
They then mentioned I was not plus they ended up sorry they could not give me my bonus since it didn't activate adequately.
DuckyLuck asked for Photograph copies of the two diverse playing cards I used to make deposits. They did not request this in the first request for facts. Sent. Also they explained the insurance plan bill I sent in wasn't valid as it absolutely was more mature than 2 months. I double and triple checked the email requesting the paperwork.
The participant from Idaho experienced expert complications With all the casino's verification method. Even with possessing sent the required documents, the casino experienced requested that he resend them with all delicate data noticeable. This contradicted guidance from the support agent and experienced elevated concerns about prospective identity fraud.
Immediately after a short time, the casino responded to mention that the account had been confirmed and that payment were sent. The participant then acquired their payment and the issue was fixed.
The participant in the US has long been battling to withdraw his winnings. A few weeks after the grievance was submitted, the player managed to obtain his money and the case is fixed.
The participant from Arizona has requested a withdrawal lower than two months just before submitting this grievance. Their cash hasn’t been been given still. The grievance was rejected since the participant did not reply to our messages and thoughts.
Absolutely unwanted and preposterous at this time I really don’t realize why they let me wait this long then still need me to something.
The participant had expert issues with Lucky Duck casino when she attempted to withdraw her winnings of $250 as a consequence of a prolonged verification course of action. Following various weeks, her verification was recognized, but she bumped into problems with the withdrawal approach resulting from incorrect SWIFT code information and facts that the casino experienced specified. In addition, she was upset a couple of $fifty two rate for wire transfer, which decreased her whole winnings. Inspite of her attempts to talk to the casino's customer care and accounting supervisor, her issues remained unresolved.
Hi sammy1126. Thank you to your opinions. On examining your account, we do see that you'll be continue to reward qualified. We discovered that you experienced some difficulties declaring bonuses, but, we do demonstrate you are capable of redeem bonuses.
Hello jyhhorng2222! We have been happy to hear the department in cost is in connection with you. Our verification procedure duckystars in some cases is often tough, but we request the data so as to ensure that we are sending the money to the right human being.